Shipping&Delivery Policy

1. Shipping Options & Costs
We offer two shipping methods to meet your needs, with clear pricing and a free shipping benefit for qualifying orders:

1.1 Standard Shipping

  • Cost: $5.99 per order (no weight or item quantity limits within a single order)

  • Delivery Speed: 5-7 business days (from the date your order is processed and shipped)

  • Coverage: Available for all U.S. domestic addresses (excludes P.O. boxes, APO/FPO addresses—contact service@peersun.com for special address shipping)

1.2 VIP Shipping

  • Cost: $15.99 per order (priority handling and faster delivery)

  • Delivery Speed: 2-3 business days (from the date your order is processed and shipped)

  • Coverage: Available for most U.S. domestic addresses (remote areas may take an extra 1 business day; check at checkout for eligibility)

1.3 Free Shipping Benefit

  • Eligibility: All orders with a total value of $39.99 or more (before taxes, after discounts/coupons) qualify for free Standard Shipping

  • Automatic Application: The free shipping discount is applied automatically at checkout—no code needed

  • Upgrade Option: Pay the difference between VIP Shipping ($15.99) and Standard Shipping ($5.99) to upgrade (i.e., $10 extra)

2. Order Processing Time

  • Processing Time: 1-2 business days (excluding weekends and holidays)

  • Order Tracking: You'll receive a tracking number via email once your order ships—use this to check delivery progress on our website or the carrier's platform

3. Delivery Details

3.1 Address Requirements

  • Provide complete and accurate shipping address (including apartment numbers, zip codes, and contact phone number)

  • Incorrect or incomplete addresses may cause delays, returned packages, or additional fees

  • For P.O. boxes or APO/FPO addresses, contact service@peersun.com before ordering

3.2 Delivery Exceptions
Delivery times are estimates and may be delayed by:

  • Severe weather conditions

  • Holiday peak periods (e.g., Black Friday, Christmas—add 1-2 business days to standard timelines)

  • Carrier processing delays
    If your package is significantly delayed, email service@peersun.com with your order number for assistance

3.3 Missing or Lost Packages
If you don't receive your package within 3 business days of the estimated delivery date:

  • Check tracking number for updates

  • Contact your local shipping carrier first

  • If unresolved, email service@peersun.com—we'll initiate an investigation and offer reshipment or refund per our Returns & Exchanges Policy

4. Contact Us
For questions about shipping, delivery, or order status:

  • Email: service@peersun.com

  • Website: peersun.com (check "Order Tracking" page with your order number)