Shipping&Delivery Policy

1. Shipping Options & Costs

We offer two shipping methods to meet your needs, with clear pricing and a free shipping benefit for qualifying orders:

Cost: $5.99 per order (no weight or item quantity limits within a single order).
Delivery Speed: 5–7 business days (from the date your order is processed and shipped).
Coverage: Available for all U.S. domestic addresses (excludes P.O. boxes, APO/FPO addresses—contact service@peersun.com for special address shipping).

Cost: $15.99 per order (priority handling and faster delivery).
Delivery Speed: 2–3 business days (from the date your order is processed and shipped).
Coverage: Available for most U.S. domestic addresses (remote areas may take an extra 1 business day; check at checkout for eligibility).

Eligibility: All orders with a total value of $39.99 or more (before taxes, after discounts/coupons) qualify for free Standard Shipping.
Automatic Application: The free shipping discount will be applied automatically at checkout once your order meets the $39.99 threshold—no code needed.
Upgrade Option: If you want faster delivery for a qualifying order, you can pay the difference between VIP Shipping ($15.99) and Standard Shipping ($5.99) to upgrade (i.e., $10 extra).

Before shipping, all orders go through a verification and processing period:

Processing Time: 1–2 business days (excludes weekends and holidays).
Order Status Updates: You’ll receive an email with a tracking number once your order is shipped—use this number to check delivery progress on our site or the shipping carrier’s platform.

Please provide a complete and accurate shipping address (including apartment numbers, zip codes, and contact phone number) at checkout. Incorrect or incomplete addresses may cause delays, returned packages, or additional fees (we’re not liable for issues caused by wrong address info).
For P.O. boxes or APO/FPO addresses, contact our customer service at service@peersun.com before ordering—we can confirm shipping options and timelines for these addresses.

Delivery times are estimates and may be delayed by factors outside our control, such as:
- Severe weather (snow, storms, hurricanes).
- Holiday peak periods (e.g., Black Friday, Christmas—add 1–2 business days to standard timelines).
- Customs delays (for international orders, if applicable—contact us for international shipping details).
If your package is delayed beyond the estimated timeline, email service@peersun.com with your order number, and we’ll help track it or resolve issues.

If you don’t receive your package within 3 business days of the estimated delivery date:
1. Check the tracking number for updates (carriers may mark packages as "delivered" 1–2 days early).
2. Contact your local shipping carrier first (they often hold packages at facilities for missed deliveries).
3. If the carrier can’t locate the package, email us at service@peersun.com—we’ll initiate a missing package investigation and offer a reshipment or refund (per our Returns & Exchanges Policy) once the investigation confirms loss.4. International Shipping (If Applicable)

If you have questions about shipping, delivery, or order status, reach out to our team: